Additional Services

Buyippee understands our customers concerns while shopping online. They are concerned about potential lost of their items during shipping, damaged items, and incorrect item delivered by the seller (such as colour or size). Buyippee offers extra warranty protection for our customers to ease their mind while shopping online. Shop confidently, and purchase Buyippee's extra warranty protection today!
Without Warranty Basic Warranty Service (20 HKD per order) Premium Warranty Service (50 HKD per order)
Order lost ✔(Max$800) ✔(Max$10,000) ✔(Max$10,000)
Order damaged
Order incorrect(such as colour / size)
Arrange full refund
Warranty Terms and Conditions:
  1. If your order is lost in transit, but have not been delivered to our oversea office, the buyer will need to directly contact the seller to arrange for a re-shipment of their order. Buyippee will not be responsible if the buyers order has not been delivered to our oversea office.
  2. The buyer will need to provide Buyippee a purchase invoice to verify their order
  3. Buyippee will only return damaged goods or if the seller delivered the incorrect item. However, if the buyer bought the wrong colour, size, or other reason, Buyippee's extra warranty protection is not applied.
  4. In order to return a order back to the seller, the buyer must return their order back to the Buyippee Kwun Tong office within 5 working days after Buyippee sends a delivery confirmation to the buyer. The reason is because some sellers will have different return policies. For example, some sellers will only have a 7 day return policy after delivery to Buyippee. Therefore, it is highly suggested that the buyer should pickup their delivered order as soon as possible (within 5 working days of delivery confirmation). Then the buyer can inspect and confirm if their order is correct or if it is damaged/seller sent the incorrect item. Buyippee also suggests buyers to check the sellers return policy before ordering.
  5. Buyer will need to directly obtain a return label from the seller themselves. The buyer will need to provide the return label to Buyippee before Buyippee assists the buyer to return their order back to the seller.
  6. Buyippee return policy does not include, "exchange of orders." If the buyer wishes to exchange their order, they will need to place a new order with the seller.
  7. Buyippee is not responsible for the return of perishable and liquid items.
  8. If the buyer did not purchase any warranty from Buyippee extra warranty protection program, Buyippee will compensate a maximum of 800 HKD for a lost item.
  9. If the buyer did purchase warranty from Buyippee extra warranty protection program, Buyippee will compensate a maximum of 10,000 HKD.
  10. If the buyer did not purchase any warranty from Buyippee extra warranty protection program, the buyer will be responsible to pay for their own shipping and handling if they require Buyippee to file a return.
  11. After the buyer purchased warranty for their order (either Basic or Premium), the buyer is not allowed to cancel or change.
  12. Premium Warranty Service is only available for new products.

In case of any dispute, Buyippee reserves the right to make the final decision. If the buyer need any additional warranty protection, please place a "✔" mark on the ordering form.